11/6/2023 0 Comments Rockstar wigs in storeA full inspection of the goods will take place upon their return. If a products fault is not apparent at initial inspection you have 14 calendar days from the date of purchase to return the item to us along with the original receipt. If you have purchased by Card, you will need the card you made your original purchase payment on. In all instances where the packaging has been damaged, or goods have not been returned to us in a suitable condition, it will be at the sole discretion of Buddy’s Fancy Dress whether we issue a full or partial refund.īuddy’s Fancy Dress offers a Full Refund Policy on any broken or faulty products a full purchase price refund will be given on the return of any such goods. Exceptions: Magic Box reserve the right for hygiene purposes to remove the following items from our returns policy wigs, masks, underwear, stockings, tights, contact lenses, cosmetics and eyelashes. We regret that goods cannot be refunded where there is clear evidence of wear, traces of body odor, cigarette smoke, makeup, fake tan and/or perfume. The item(s) must be without use and in suitable condition for resale. Any item removed from sealed packaging cannot be refunded. All packets, inserts and hangers must be returned. Goods you wish to return must be returned in an unused condition along with their original packaging. To operate the Goodwill Policy we will require proof of purchase and that the goods are returned within 7 days. The item can then be exchange for alternative goods or for an in-store credit note. Buddy’s Fancy Dress however operates a Goodwill Policy that entitles you, our customers to return the goods to the store it was purchased from. If you have bought something in one of our stores and then just change your mind about it, you do not have any legal right to return the goods. Please note if you paid via card your refund may not show on your bank statement straight away.Refunds will be made to the card / pay pal account that was used for the original purchase. We aim to process your refund within 7 days. We are happy to re-ship such In Dispute items back to you, otherwise they will be destroyed within 3 calendar months from their receipt back to us. A reason for this decision will be provided. Such In Dispute items will not be refunded or exchanged. Disputed Items will be retained by Buddy’s Fancy Dress until any dispute has been resolved.Īny returned goods that we receive which are outside of this Returns Policy will be defined as 'In Dispute'. In all instances where the packaging has been damaged, or goods have not been returned to us in a re-saleable condition, it will be at the sole discretion of Buddy’s Fancy Dress whether we issue a full or partial refund. You will need to include the Returns Number with your parcel when sending it back to us, as failure to do so will result in delay of any refund.Įxceptions: Buddy’s Fancy Dress reserve the right for hygiene purposes to remove the following items from our returns policy wigs, underwear, stockings, tights, contact lenses, cosmetics and eyelashes. You will be asked for the reason for the return. Please have the following available if you are to telephone or email us. We recommend using a recorded delivery and a postal service which includes insurance to the value of goods being returned.īefore sending the parcel back to us, please contact us for a Buddy’s Fancy Dress Returns Authorization Number. The customer will have to bear the cost of returning the goods to us. Outbound postage costs are non-refundable. We regret that goods cannot be refunded where there is clear evidence of wear, traces of body odour, cigarette smoke, makeup, fake tan and/or perfume. All packets, inserts and hangers must be returned.Īny item removed from sealed packaging cannot be refundedThe item(s) must be without use and in suitable condition for resale. Goods you wish to send back must be returned in an unused condition along with their original packaging. If you require a replacement / alternative item quickly, we suggest that you place a second order and return the unwanted item at a later date. Please note: No refund will be given for original shipping. Unwanted products will be fully refunded up to 7 calendar days after the purchase date however it is your responsibility to pay for the parcel to be returned to Buddy’s Fancy Dress. This does not affect your Statutory Rights. All products will be inspected by our staff before the goods are shipped, all accessories are in sealed bags.All items will be inspected upon their return.Īll of our products come with our 30 day guarantee, where you may return faulty goods for exchange or refund of original purchase price.
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